Consumer behavior is changing, and digital-first customers expect simpler, faster engagement.
55% of potential customers could be lost due to lengthy onboarding experiences, and more than 70% drop off in the first 20 minutes.
Today's customers expect a seamless, intuitive experience from their financial institutions, and they prefer to have that experience digitally. That's why conversational AI and virtual assistants will play a starring role in the next generation of customer onboarding.
In this whitepaper, you'll find out:
- How conversational AI can help you supercharge the customer onboarding experience while saving time and money
- Ways to automate and accelerate repetitive tasks using strategic integrations, such as RPA platforms
- How investing in conversational AI can increase customer engagement and retention rates