The next stage in IT service desks: conversational support
Download the whitepaper and learn how conversational AI is revolutionizing the way IT Helpdesk support is improving user experience and saving costs. IT service desk virtual assistants can handle all the customer’s basic questions and re-route the more difficult ones to the appropriate department. By offering round-the-clock availability and support, users may resolve difficulties more quickly, increasing employee and customer satisfaction.
- Improved customer experience
- Reduced costs
- Increased productivity
70%
of IT managers say AI is
critical to upgrade and modernize their service desk
66%
of IT service desk costs were accounted by personnel already from 2019
85%
decrease in time to serve employees with the help of Helpdesk automations
15.7B
the Conversational AI market will worth in 2024, growing from 4.2B in 2019
Trusted by hundreds of leading companies
Developed and deployed in distinguished company
Multi-territory agreements with global technology and consultancy companies instill DRUID conversational AI technology in complex hyper-automations projects with various use cases, across all industries.