The future of contact center automation is conversational
Learn how conversational AI can help increase efficiency, reduce costs, and deliver a superior customer experience for contact centers. According to Bain & Co, increasing customer retention rates by 5% can increase profit by 25% to 95%. And today's digital-first consumers have much higher expectations for their customer-service experiences.
In this whitepaper, you'll find:
How conversational AI can help you supercharge your customer service while saving time and money
Why contact center automation is critical for improving your CSAT and NPS
How investing in conversational AI can increase employee engagement and retention rates
FREE GUIDE
Conversational AI and chatGPT for businesses
Download our guide to learn how companies can use conversational AI and chatGPT to drive digital transformation.
85%
of enterprise companies consider customer experience a primary driver of their contact center investments
95%
of all customer interactions, including live telephone and online conversations, will be AI powered by 2025
$2.9T
is the forcasted value of the global call center AI market by 2024, with a CAGR of 22.6%
$8B
is the sum that chatbot conversations will deliver in cost savings by 2022
Trusted by hundreds of leading companies
GLOBAL STRATEGIC PARTNERSHIPS
Developed and deployed in distinguished company
Multi-territory agreements with global technology and consultancy companies instill DRUID conversational AI technology in complex hyper-automations projects with various use cases, across all industries.
