Lower cost-to-serve while delivering the support your customers demand
Traditional support models weren’t built to meet today’s skyrocketing expectations for on-demand service, especially with budgets already stretched thin.
The good news? Banks and credit unions no longer have to choose between meeting customer needs and managing costs. Emerging AI technologies address both challenges at once. It’s a rare win-win—if you have the right strategy.
This whitepaper explores how AI—specifically agentic AI—empowers banks to streamline operations and deliver personalized, effective support at scale.
Inside, you’ll find:
Real-world success stories of institutions that have transformed their support function while reducing overhead
Strategic guidance on implementing AI in your org
The new metrics that define success in an AI-powered support model
Whether you’re leading operations, CX, or digital transformation, this guide will help you modernize customer support—strategically and sustainably.
AI Powers the Future of CX in Banking
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Overburdened support teams?
- AI handles high-volume, repetitive tasks like FAQs and password resets, freeing your trained agents to focus on complex customer needs. Even better? AI-powered assistants provide real-time data and workflow support while agents work—boosting speed and accuracy.
Support costs climbing with little ROI?
- AI reduces the burden of low-value interactions without compromising CX—in fact, it improves it. Banks can lower overall support costs while reallocating resources to higher-value service areas.
Struggling to meet rising customer expectations?
- Today’s customers expect 24/7 access to personalized banking support—on their terms. Agentic AI delivers always-on service across digital channels, resolving issues instantly without human handoffs. It’s a far cry from the rigid chatbots and IVRs of the past.
Too much time spent onboarding new agents?
- AI augmentation gives agents real-time guidance and context, shortening ramp-up time and reducing training overhead. Even new hires can perform like seasoned pros from day one.
Developed and Deployed in Distinguished Company
Leading technology and consultancy companies trust the DRUID technology to build complex hyper-automation projects with various use cases, across all industries.
